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Samaritans Training and Engagement Programmes

Samaritans Training and Engagement Programmes supports organisations to train their people and teams to spot and support anyone struggling to cope.

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One day courses

Samaritans courses can support your organisation to train your people and teams to spot and support anyone struggling to cope. Find out more about our one day courses.

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Half day courses

We know that no conversations, and no two organisations, are exactly the same. That's why we can work with you to tailor course content to your organisation's specific needs. Find out more about our half day courses.

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Open courses

We offer a range of open courses for organisations who don't need in-house training.

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Bespoke course development

Our custom–designed courses incorporate topics from our training programme and are tailored to address your organisation’s unique challenges and learning needs.

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STEP success stories

Read about the organisations we've supported through engaging and impactful training experiences.

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Bring Samaritans’ skills into your organisation

At Samaritans, we believe that everyone can learn the skills to have conversations that can change - and even save - lives. Our Samaritans Training and Engagement Programmes are specially designed to give people the tools and confidence to step up, step in and support others.

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How Samaritans’ training for the rail industry is saving lives

Network Rail invested in Samaritans’ training courses, focused on preventing suicide and supporting those who have been affected by it. The training is changing, and saving, lives.

Helping customer service teams make life-saving interventions

When a leading high-street bank noticed more calls from vulnerable customers expressing suicidal thoughts, they turned to Samaritans for help. Samaritans provided specialised training to equip staff with the skills to handle these sensitive situations.

Transforming mental health support with Scottish Ambulance Service

Faced with increasing mental health-related calls and the fast-pace demands of emergency services, Scottish Ambulance Service took on customised Samaritans training to help staff confidence in supporting patients in distress.

Transforming customer support and colleague wellbeing at Standard Life

Standard Life wanted to equip their customer service teams with the skills to effectively manage challenging conversations and their own wellbeing and turned to Samaritans for help.

Empowering Kensington Mortgages to support vulnerable customers

Kensington Mortgages works with a wide range of customers, including people who may not be eligible for traditional high-street lending. Samaritans’ training gave their teams the skills to handle these sensitive conversations with care and confidence.

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