Download document: Supporting Vulnerable People via the Written Word course outline
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The way we communicate is changing. Lots of people prefer to type, rather than talk, which makes it more important than ever for teams to know how to respond appropriately via the written word.
Our Supporting Vulnerable People –The Written Word course is aimed at employees who have written contact with vulnerable customers and will help them to confidently manage those written exchanges.
Course objectives
This course will help participants to:
- Recognise signs of vulnerability in written communications
- Use a structured approach and key techniques to respond appropriately and effectively
- Bring written communications to a close with sensitivity
- Signpost to sources of additional support
Interested in this course?
Get in touch with our team today.
I found this course very informative and interactive, and I have learnt some brilliant new skills that I will be putting straight into practice.
Course attendee