The way we communicate is changing. Lots of people prefer to type, rather than talk, which makes it more important than ever for teams to know how to respond appropriately.
The purpose of the course is to equip participants with the skills and confidence to have supportive conversations through written communication with vulnerable people.
Course objectives
This course will help participants to:
- Understand emotional health using the Emotional Health Scale.
- Recognise signs of vulnerability.
- Explore active listening skills.
- Use a structured approach and key techniques to respond appropriately and effectively
- Assess and respond to risk
- Bring written communications to a close sensitively and signpost to sources of additional support.
Interested in this course?
Get in touch with our team today.
I found this course very informative and interactive, and I have learnt some brilliant new skills that I will be putting straight into practice.
Course attendee