Active listening is a vital skill at work and beyond and can help us to better support those around us.
Help employees to develop this important skill, by enrolling them on our Listening skills half-day course.
Who is this course for?
Aimed at anyone who has regular contact with customers or colleagues, our course will encourage your people to uncover, improve and refine their listening skills, helping them to have conversations with the people they look after as well as those around them.
This course is CPD certified
Contact our team about this course
Find out more
Course objectives
This course will help participants to:
- Explore what active listening looks like in practice
- Develop their range of open questions to explore facts and feelings
- React with empathy through their words and tone of voice
- Ask effective clarifying questions to ensure shared understanding
- End conversations effectively and sensitively
Interested in this course?
Get in touch with our team today.
What past participants have to say:
“The trainer was fantastic and provided opportunities for staff to explore experiences and examples from their practice. I would recommend this course to any services who support individuals experiencing mental health crisis and distress, particularly emergency services.”
“It teaches you how to listen – and I mean listen properly, so you understand what someone is saying and can communicate to them that you understand. The training helped me to do that. I’ve always wanted to make a difference, and I feel I can do that now.”
“We were given plenty of opportunity to ask questions and express opinions. The trainer was in tune with the group’s needs and sensitivities.”
612
STEP courses delivered last year
6100
course participants in the past year
99%
of course participants would recommend our courses to others*
*This statistic is from STEP course attendees from the 24/25 financial year.